Frequently Asked Questions
Everything You Need to Know About Jae Ko Products – Designed for Parents, Loved by Little Ones.
Diaper Bags
Shop Original Diaper BagOur Jae Ko diaper bags are crafted from high-quality vegan leather. This material offers a sophisticated look and feel, while also being lightweight, stain-resistant, and water-resistant—making it perfect for busy parents.
We understand that seeing peeling on your vegan leather bag can be concerning. Vegan leather is a synthetic material, and like all materials, it can show signs of wear over time. Peeling occurs when the polyurethane coating on the fabric base begins to break down. While some degree of wear is expected with use, excessive or premature peeling could indicate a problem. To help prevent premature wear, please follow our recommended care instructions. If you're concerned about the extent of the peeling on your bag, please don't hesitate to contact us with photos. We're happy to review the issue and discuss possible solutions.
Caring for your Jae Ko bag is easy! Simply wipe the vegan leather exterior with a damp cloth. The waterproof nylon interior can be cleaned with wet wipes or a damp cloth. Avoid harsh chemicals or abrasive cleaners.
We're always innovating and exploring new colors and styles for our Jae Ko bags. Subscribe to our mailing list to be the first to know about new releases!
Yes, the side pockets can fit most sippy cups and wide bottles. They are large enough to accommodate up to 32 oz water bottle.
It may appear a little wrinkly at the start due to the shipping and packing, but the longer you wear the bag, you will notice it start to de-wrinkle by itself. You may carefully place a cloth over the leather and iron on top of the cloth quickly and lightly to soften the wrinkles. The heat MUST not be too high.
A slight stiffness is normal when your bag is new. The vegan leather will soften with use. Feel free to gently manipulate the bag and zippers to help it break in.
Yes, there's an insulated pocket located on the inside left of the bag, perfect for keeping bottles or snacks at the desired temperature.
Atlas Comfort & Noa Support Baby Carrier
Shop Carriers0-24 or xs-3xl
Our fully adjustable arm and waist straps ensure you and baby can achieve the perfect fit at every size.
(Waistband extends up to 55" and is intended to be worn high on the natural waist.)
Yes!
Our carriers are carefully designed with hip safety in mind.
It is important to remember that hip safety comes down to correct positioning in any carrier. It is essential to achieve a deep seat or “M” position, with baby’s knees higher than their bum, and weight supported primarily by the bum, rather than under the knees.
We always recommend consulting your pediatrician or specialist for recommendations specific to your child's needs!
Check that your baby is in this deep seat position each time you place them in the carrier.
IS THE ATLAS COMFORT & NOA SUPPORT CARRIER FOUND ON THE IHDI HIP SAFE CARRIER LIST?
The IHDI Hip Safe Products approval department is, sadly, currently shut down and has been since before the release of the Atlas Comfort & Noa Support Carrier. Because of this, we have not had the opportunity to receive this acknowledgement. However, our carrier is designed with the IHDI guidelines in mind, and we of course plan to apply if/when they are back to approving new products.
The IHDI recommends carriers that achieve the M position to ensure hip safety while babywearing. The Atlas Comfort & Noa Support Carrier is designed to support baby's weight in the M position, and is adjustable to help you acheive proper positioning for your baby's size. You can always consult with your pediatricion or specialist for advice on your individual child's needs.
FRONT, INWARD FACING (babies of all ages)
BACKPACK (for babies who can sit up independently)
FRONT, OUTWARD FACING* (only for babies6 months+ who can sit up independently, and are tall enough for chin to clear the head support panel)
*Best for shorter periods of wear time, up to 20 minutes. Always turn baby inward when sleeping.
See our HOW TO page for detailed videos on how to safely and comfortably achieve each position!
Spot clean as necessary
Hand wash or machine wash on cold gentle cycle in garment bag to protect hardware.
Spot clean with water only. If using any stain remover or detergent, rinse out immediately. Note that some stain removers cause bleaching on darker colors. Some stain removers may discolor fabric if left on.
Reshape and lay flat or place on drying rack to dry. Dry in a well-ventilated area untill all padding and fabric is fully dry
We recommend spot cleaning where possible, and keeping washes in the washing machine to a minimum for best longevity!
We offer two styles of carriers, the Atlas Comfort Carrier & the Noa Support Carrier.
Choosing between the Atlas Comfort Carrier and the Noa Support Carrier depends on your specific needs, lifestyle, and preferences. Both carriers are designed to provide comfort and support, but they cater to different levels of structure and flexibility.
Atlas Comfort Carrier – Lightweight & Snug Fit
Best for: Parents looking for a lightweight, easy-to-use carrier for everyday outings.
Key Features:
• Soft padded waistband for a snug, comfortable fit.
• Lightweight and breathable, making it ideal for warm climates.
• Crossable shoulder straps for even weight distribution.
• Provides padded leg openings for additional baby comfort.
• Three carrying positions: Front carry (facing in), front carry (facing out), and back carry.
• Easily adjustable to fit different body types.
Ideal for travel and short trips, as it is compact and easy to store.
Perfect for parents who prioritise a soft, flexible, and easy-to-adjust carrier for daily use.
Noa Support Carrier – Extra Security & Lower Back Support
Best for: Parents who need added support and a more structured fit.
Key Features:
• EVA support belt for extra lumbar support and a secure fit.
• Designed to grow with your baby while maintaining a snug and supportive structure.
• Crafted with breathable mesh fabric, keeping baby cool in warm weather.
• Three carrying positions: Front carry (facing in), front carry (facing out), and back carry.
• Adjustable neck cushion for optimal support and baby’s comfort.
• One size fits all for caregivers, ensuring a universal fit.
• Unisex design, stylish and functional for both parents.
Ideal for parents who prefer a carrier with more structure, extra lower back support, and a secure fit for extended carrying periods.
Which One Should You Choose?
If you want a lightweight, soft, and travel-friendly carrier for short trips and everyday errands, the Atlas Comfort Carrier is a great choice. However, if you need extra support, a secure fit, and enhanced lumbar support for longer wear, the Noa Support Carrier is the better option.
No matter which you choose, both carriers are ergonomically designed to support your baby’s hip and spine development while keeping both baby and parent comfortable.
Cozy Deluxe & Cozy Cloud Changing Pad
Shop Changing PadsThe Cozy Cloud Changing Pad is made from high-quality, waterproof, and non-porous foam, making it incredibly easy to wipe clean—no need for fabric covers or constant washing! Its soft, cushioned surface ensures maximum comfort for your baby, while the modern design blends seamlessly into any nursery.
Yes! The Cozy Cloud Changing Pad is made from non-toxic, BPA-free, and phthalate-free materials, ensuring it’s completely safe for your baby’s delicate skin. It is designed to be hypoallergenic and gentle, preventing irritation during diaper changes.
Simply wipe it down with a damp cloth, mild soap, or baby-safe disinfectant after each use. Unlike fabric changing pads, there’s no need for laundry or changing pad covers, saving you time and effort.
Not at all! The Cozy Cloud Changing Pad features a contoured design with raised sides to help keep your baby secure and in place during diaper changes. The non-slip base also keeps the pad stable on any surface.
Absolutely! The lightweight design allows you to use it on changing tables, dressers, countertops, or even the floor. Its portability makes it perfect for keeping at home or taking on the go.
Yes! The entire surface is 100% waterproof, so spills and messes won’t soak in. A quick wipe is all it takes to keep it fresh and clean—no washing, no stains, no hassle!
Everyday Tote Bag
The Everyday Tote Bag is crafted with premium water-resistant 100% cotton canvas & microfibre leather for a luxurious yet durable exterior. The interior features durable nylon lining, making it easy to clean and long-lasting.
While not fully waterproof, the water-resistant 100% cotton canvas & microfibre leather exterior provides excellent protection against light spills and unexpected weather, making it a reliable everyday companion.
Yes! The Everyday Tote Bag features a padded laptop compartment that fits up to a 16-inch laptop, keeping it safe and secure whether you're headed to work or a café.
The Everyday Tote Bag is designed with multiple thoughtfully placed compartments to keep you organized. It includes:
- A padded laptop sleeve
- Two bottle holders
- Zippered pockets for valuables
- Spacious open compartments for baby essentials, documents, or daily must-haves.
To clean the exterior, gently wipe with a damp cloth. For deeper stains, use a mild soap solution and a soft brush or cloth. The durable nylon interior can be wiped clean effortlessly, ensuring your bag stays fresh and stylish.
On-The-Go Pump Bag
Shop On-The-Go Pump BagThe On-The-Go Pump Bag is designed for modern moms who need both style and functionality. Unlike bulky and unappealing pump bags, ours is sleek, spacious, and thoughtfully designed to fit all your pumping essentials while looking like a luxury handbag.
The bag is spacious enough to fit most portable breast pumps, including the Momcozy, Spectra, Medela, Elvie, Willow, and more. It also has multiple compartments for storing pump accessories, milk storage bags, bottles, wipes, and personal items like your phone and wallet.
Yes! The built-in insulated compartment helps keep your pumped milk at the right temperature when paired with ice packs. This makes it perfect for moms who need to pump while at work, traveling, or running errands.
Absolutely! The lightweight design and multiple carrying options (backpack, shoulder, crossbody, or top-handle) make it incredibly comfortable to carry. It’s perfect for busy moms on the move.
Yes! The premium, water-resistant Nylon material allows for easy cleaning. Just wipe down the exterior and interior compartments with a damp cloth to keep it fresh and hygienic.
Yes! The timeless, elegant design makes it a versatile bag even after you’re done pumping. It doubles as a stylish diaper bag, travel bag, or lunch box bag, ensuring long-term use beyond breastfeeding.
Silicone Feeding & Play Collection
Shop Silicone Feeding & Play CollectionOur collection is designed to make mealtime and playtime stress-free for both parents and little ones. Made with 100% food-grade silicone, our products are safe, durable, and stylish, blending functionality with aesthetics.
Yes! All our silicone products are BPA-free, phthalate-free, lead-free, and PVC-free, ensuring they are completely non-toxic and baby-safe for feeding and play.
Yes! Our silicone feeding products are microwave-safe, dishwasher-safe, and freezer-safe for ultimate convenience. They are also heat-resistant and won’t warp or retain odors.
Yes! Our suction plates and bowls are designed with strong suction bases that help keep them securely in place, reducing spills and messes during mealtime. For best results, ensure the surface is clean, smooth, dry, and flat before placing the suction base.
Absolutely! Our Silicone Stacking Cups are multi-purpose and can be used as bath toys, beach toys, sand molds, and even sensory play tools, making them perfect for endless fun and creativity.
Our silicone products can be easily washed with warm, soapy water or placed in the dishwasher for quick cleaning. They are stain-resistant and mold-resistant, ensuring long-lasting durability.
Everyday Tumbler
Shop Everyday Day TumblerThe Everyday Tumbler is made with a 304 stainless steel inner layer for safe and durable beverage storage, while the 201 stainless steel outer layer adds extra durability and a sleek finish.
The Everyday Tumbler is perfect for parents on the go, ensuring you always have the right temperature for your little one’s needs:
- Keeps water hot for up to 6 hours – ideal for mixing milk powder when you're out and about 🍼
- Keeps liquids cold for up to 12 hours – perfect for storing breast milk or refreshing drinks for mom and dad ❄️
The tumbler holds 500ml, making it just the right size for carrying warm water for formula feeding, breast milk storage, or your daily coffee fix ☕
Yes! The secure screw-on lid prevents spills, making it safe to carry in your bag—whether you're on a quick outing or a long journey.
Absolutely! The double-walled insulation ensures your drink stays at the perfect temperature, whether you’re storing hot water for formula, keeping breast milk cool, or just staying hydrated on the go.
To keep it in top condition:
- Hand wash with warm, soapy water
- Avoid using harsh scrubbers to maintain its sleek finish
- Not dishwasher-safe to preserve insulation quality